The Service Today brand offers a premium quality emergency plumbing and electrical service targeting the established older residential areas of Sydney, Melbourne and Adelaide.
The Service Today brand was established in 2014 from an operation previously set up by the current owner. The business now employs a total of 150 staff, inclusive of 57 plumbers, 32 electricians and 15 HVAC technicians with vans and associated equipment. A call centre and proprietary scheduling and management software provide professional sales and operational infrastructure.
The business has demonstrated rapid growth over the past few years, significantly outperforming the sector, indicating appropriate value / price positioning and successful marketing.
Service Today will be the largest homes services company in Australia that delivers same day service, exceeding customer expectations with value for money and delivering WOW customer service.
The values that a company and its people hold, demonstrated through everyday actions help guide individuals to make the right choices and in so doing reinforce the integrity of both the brand and its people.
The owners and management developed the following core values statement in 2014.
- Delivering WOW service – exceeding every customer’s expectations.
- Demonstrate highest level of integrity – doing the right thing even when no one is watching.
- Customer care – we value our clients and express this in our relationships.
- Great place to work – all for one and one for all.